Contact Us

We're Here to Help

At Ysenna, we want customers to feel confident throughout their shopping experience. Whether you have a question before purchasing or need assistance with an existing order, our customer support team is available to help.

Customer Service Information

Email: service@ysenna.com

Phone: +86 13717082868

How We Can Assist You

Product Questions

Need more information about household products, dimensions, materials, colors, or product features? Contact us before placing your order.

Order Support

For questions about order confirmations, payment status, or purchase details, please provide your order number.

Shipping Assistance

If you need help with tracking information, delayed shipments, or delivery address updates, our team can review your request.

Returns and Refunds

If you have received an incorrect or damaged item, or wish to request a return, please contact us before sending anything back.

Help Us Assist You Faster

When contacting our team, please include:

  • Your order number, if you have one.

  • The email address used during checkout.

  • A short explanation of your question or concern.

  • Supporting photographs or tracking information, where relevant.

We aim to respond to enquiries within 1–2 business days.

Business Information

Brand: Ysenna

Operating Company: Shenzhen Jinjia Network Technology Co., Ltd.

Business Address:

Room 1727, Tower 2, Ocean Coastal Building, No. 4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

Please note that our registered business address is not automatically an authorized return location. Contact our support team for the correct return destination before shipping any products.