Terms of Service

Last Updated: November 13, 2026

Welcome to Ysenna.

These Terms of Service establish the conditions for accessing and using our online store, including browsing, purchasing household products, making payments, and requesting customer assistance.

Ysenna is operated by Shenzhen Jinjia Network Technology Co., Ltd.

By visiting or using our website, you acknowledge these terms and agree to follow the applicable store policies.

1. Website Access and Acceptable Use

You agree to use our website only for lawful purposes and to provide accurate information when placing orders, creating accounts, or communicating with our team.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to access restricted systems or accounts without permission.

• Upload malicious software or harmful code.

• Interfere with website security or normal functionality.

• Disrupt other customers' shopping activities.

• Violate intellectual property or other applicable legal rights.

We may take reasonable action to address suspicious activity, misuse, or security concerns.

Such action does not eliminate our responsibilities concerning accepted purchases, legitimate customer requests, or mandatory consumer rights.

2. Household Products and Product Information

Ysenna offers home and household products intended to support daily routines, home organization, decoration, and practical living needs.

We make reasonable efforts to provide accurate information on product pages, including:

• Product descriptions and photographs.

• Dimensions and specifications.

• Materials where provided.

• Colors and available variations.

• Product features and intended functions.

• Included components and accessories.

Customers should review all relevant product information before completing a purchase.

Product appearance may vary slightly due to lighting, photography, and individual screen settings.

Such variations do not excuse products that are defective, incorrect, or materially inconsistent with their advertised descriptions.

3. Product Availability

Our product selection and inventory may change over time.

Although we make reasonable efforts to maintain accurate product availability information, occasional stock discrepancies may occur.

If a product becomes unavailable after an order has been submitted but before fulfillment, we will contact the customer to discuss an appropriate solution.

4. Pricing and Payment Conditions

Unless otherwise indicated, product prices and shipping charges are displayed in US dollars (USD).

The checkout page will show the applicable product prices, shipping charges, and any taxes collected before payment is completed.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Orders may undergo reasonable verification checks to confirm payment authorization, product availability, delivery eligibility, and transaction security.

We will not increase the agreed price of an accepted order without your consent.

5. Shipping and Delivery Conditions

Our current delivery coverage includes the United States.

The available shipping services are:

Standard Shipping

• $5.99 USD.

• 10–15 business days after dispatch.

Expedited Shipping

• $20.00 USD.

• 1–2 business days after dispatch.

Free Shipping

• Available for orders totaling $29.00 USD or more.

• 10–15 business days after dispatch.

Most orders require 1–3 business days for processing after payment confirmation.

Delivery estimates are not guaranteed arrival dates. Weather conditions, carrier operations, public holidays, and other logistical circumstances may affect delivery.

Additional information is available in our Shipping & Delivery Policy.

6. Order Confirmation and Modification

After checkout, an order confirmation email will acknowledge receipt of your purchase request.

Orders may be reviewed before fulfillment.

If you need to modify or cancel an order, contact us as early as possible.

Requests can generally be accommodated only before dispatch, depending on the fulfillment stage.

If an order cannot be completed because of a valid stock, payment, or fulfillment issue, we will communicate the available options.

7. Returns, Refunds, and Cancellations

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For change-of-mind returns, products should remain unused, undamaged, and in their original condition.

Customers are responsible for return shipping costs for eligible preference-based returns.

For products confirmed to be damaged, defective, incorrect, incomplete, or materially different from their advertised descriptions, we will provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

Approved refunds are generally processed within 5–10 business days after the applicable return inspection, approval, or cancellation confirmation.

8. Intellectual Property Rights

Website materials, including photographs, written content, graphics, logos, product descriptions, and design elements, are owned by or used with permission from their respective rights holders.

You may not copy, distribute, modify, or commercially use protected materials without appropriate authorization, except where permitted by applicable law.

9. External Services and Links

Our website may use third-party providers for e-commerce infrastructure, payment processing, shipping, fulfillment, analytics, and customer communications.

Those providers may operate under their own terms and privacy policies.

External website links are provided for convenience. We do not control the content or privacy practices of independent websites.

10. Website Availability

We make reasonable efforts to maintain website availability and functionality.

Temporary interruptions may occur due to maintenance, technical problems, system upgrades, or circumstances beyond our reasonable control.

Nothing in this section removes our obligations regarding accepted orders, approved refunds, or mandatory consumer rights.

11. Legal Rights and Limitations

Nothing in these terms is intended to exclude or restrict any right, remedy, or liability that cannot legally be excluded or restricted.

Mandatory consumer protection laws remain applicable.

If any part of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Changes to These Terms

We may update these terms to reflect changes in our store operations, products, services, or legal requirements.

The revised version will be published on this page with an updated date.

Where required by law, we will provide additional notice of significant revisions.

13. Company and Contact Details

For questions about our terms, website, household products, orders, or customer service, please contact:

Brand: Ysenna

Company: Shenzhen Jinjia Network Technology Co., Ltd.

Email: service@ysenna.com

Phone: +86 13717082868

Business Address:

Room 1727, Tower 2, Ocean Coastal Building, No. 4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.