Shipping & Delivery Policy

Last Updated: November 13, 2026

At Ysenna, we aim to make delivery arrangements clear and straightforward.

This Shipping & Delivery Policy explains where we currently deliver, which shipping services are available, how orders are prepared, and what customers can do if delivery problems arise.

Ysenna is operated by Shenzhen Jinjia Network Technology Co., Ltd.

1. Delivery Destinations

Ysenna currently ships to customers in the United States.

The delivery options available for an order depend on the shipping destination and order details.

Customers should review their shipping information carefully before completing checkout to help avoid unnecessary delivery problems.

2. Shipping Methods and Charges

We currently provide the following delivery services:

Standard Shipping

  • Shipping charge: $5.99 USD.

  • Estimated transit: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping charge: $20.00 USD.

  • Estimated transit: 1–2 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping charge: Free.

  • Estimated transit: 10–15 business days after dispatch.

The free shipping offer applies to qualifying orders using the standard delivery service. It does not automatically upgrade an order to expedited shipping.

The applicable shipping options and charges will be displayed during checkout before payment is completed.

3. Order Preparation

Most purchases require 1–3 business days for processing after payment confirmation.

The preparation stage may involve:

  • Reviewing the submitted order.

  • Verifying payment information.

  • Preparing the selected household products.

  • Checking and packaging the items.

  • Arranging shipment with the fulfillment provider.

Order preparation time is separate from the carrier's transit period.

Weekends and applicable public holidays are not counted as business days.

If a stock or operational issue affects the expected dispatch schedule, we will contact you where appropriate.

4. Estimated Delivery Schedule

Shipping Service Cost Processing Time Estimated Transit
Standard Shipping $5.99 1–3 business days 10–15 business days
Expedited Shipping $20.00 1–3 business days 1–2 business days
Free Shipping Free on orders $29+ 1–3 business days 10–15 business days

The transit estimates begin after the order has been dispatched.

All delivery periods are estimates rather than guaranteed arrival dates. Carrier capacity, weather, public holidays, and other logistical circumstances may affect delivery.

5. Fulfillment and Dispatch Locations

Orders may be prepared through our own facilities or third-party fulfillment providers, depending on product availability and operational requirements.

Therefore, the shipping origin may vary between orders.

Our registered business address is not necessarily the dispatch location or the designated return facility.

6. Shipping Confirmation and Tracking

After dispatch, you will receive a shipping confirmation email containing the available tracking information.

Please allow the carrier time to scan the shipment before tracking updates become visible.

If you have not received tracking details or the tracking status remains unchanged for an extended period, contact service@ysenna.com.

Please provide your order number and the email address used at checkout.

7. Incorrect or Incomplete Addresses

Customers should verify their shipping details before submitting an order.

If you notice an address error after checkout, contact us immediately.

We will check whether the information can be corrected before dispatch.

Once an order has entered fulfillment or has been handed to the carrier, address changes may no longer be possible.

If a failed delivery results from incorrect information supplied by the customer, additional shipping or return costs may apply where appropriate. Any applicable charges will be explained before an arrangement is made.

We will not charge customers additional shipping expenses for delivery issues caused by our own fulfillment mistakes.

8. Delayed Deliveries

If a shipment has not arrived within the estimated transit period, please contact our customer service team.

Include your order number and tracking details.

We will review the available shipment information and contact the relevant carrier or fulfillment partner when necessary.

9. Lost Shipments

If tracking suggests that a package has been lost or has remained inactive for an unusually long period, notify us.

We will investigate the shipment with the relevant logistics provider.

If a parcel is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Packages Marked as Delivered

If the tracking page shows a completed delivery but you cannot locate your package, please check:

  • Your mailbox or designated parcel area.

  • Your porch, entrance, or building reception.

  • Your parcel locker, if available.

  • Whether another household member accepted the package.

  • Whether a neighbor received the delivery.

If you are still unable to find it, contact us so we can review the available carrier records.

11. Damaged Shipments

If a package arrives with visible damage or the contents are damaged, contact our support team as soon as reasonably possible.

Please provide your order number and, where available, photographs of the packaging and affected product.

We will review the situation and offer an appropriate resolution, which may include a replacement, refund, or authorized return.

Where a return is necessary because of a confirmed product or fulfillment issue, we will arrange or cover the required return shipping.

12. Undeliverable or Refused Packages

If a parcel is returned because delivery could not be completed or the package was refused, please contact our team.

We will review the tracking information and explain the available options.

Where the issue results from incorrect customer-provided information or a refusal unrelated to a product or service problem, additional shipping expenses may be the customer's responsibility.

Any applicable costs will be communicated before proceeding.

A refused package does not automatically qualify for a refund.

13. Cancellations and Returns

Orders may be canceled before dispatch if fulfillment has not progressed beyond the stage where cancellation is possible.

For a cancellation confirmed before dispatch, the full payment amount, including any original shipping charge, will be refunded.

After delivery, eligible purchases may be submitted for return within 90 calendar days under our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after the relevant cancellation confirmation, return inspection, or refund approval.

14. Contact Information

For questions about delivery, tracking, or shipping arrangements, contact:

Brand: Ysenna

Company: Shenzhen Jinjia Network Technology Co., Ltd.

Email: service@ysenna.com

Phone: +86 13717082868

Business Address:

Room 1727, Tower 2, Ocean Coastal Building, No. 4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

Please do not send returned products to this address unless our customer support team has expressly authorized it.