Terms of Purchase

Last Updated: November 13, 2026

These Terms of Purchase explain the conditions that apply when customers place orders through the Ysenna online store.

They cover product selection, checkout, payment, order processing, delivery, cancellations, returns, and refunds.

Ysenna is operated by Shenzhen Jinjia Network Technology Co., Ltd.

By completing a purchase through our website, you acknowledge and agree to these purchase conditions together with our relevant store policies.

1. Product Selection and Order Details

Customers should carefully review product information before submitting an order.

Ysenna offers home and household products designed for everyday use, home organization, decoration, and practical living.

Product listings may include:

• Product photographs and descriptions.

• Dimensions and measurements.

• Materials where specified.

• Available colors and product variations.

• Product functions and features.

• Included components and accessories.

Please confirm your selected product, quantity, and available options before proceeding to checkout.

2. Order Submission and Verification

When you complete checkout, your purchase request is submitted to our online store.

An order confirmation email will acknowledge receipt of the order information.

Before fulfillment, we may review the order to verify payment authorization, stock availability, delivery eligibility, and transaction security.

An order confirmation email does not necessarily mean that the package has already been dispatched.

If an order cannot be completed due to unavailable inventory, a significant listing error, unsuccessful payment authorization, or another legitimate fulfillment concern, we will contact you regarding the available resolution.

We will not substitute products or increase an accepted order's agreed price without your consent.

3. Product Prices and Payment

Unless otherwise stated, all product prices and shipping charges are shown in US dollars (USD).

Before completing checkout, you will be shown the applicable product costs, shipping fees, and any taxes collected through checkout.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers.

Sensitive payment credentials are generally handled directly by those providers.

4. Shipping Methods and Applicable Charges

Ysenna currently provides shipping services to customers in the United States.

The available delivery services are:

Standard Shipping

• Shipping fee: $5.99 USD.

• Estimated transit: 10–15 business days after dispatch.

Expedited Shipping

• Shipping fee: $20.00 USD.

• Estimated transit: 1–2 business days after dispatch.

Free Shipping

• Eligibility: Orders totaling $29.00 USD or more.

• Shipping fee: Free.

• Estimated transit: 10–15 business days after dispatch.

Free Shipping applies to qualifying standard deliveries and does not automatically include expedited service.

The final available shipping methods and applicable charges will be displayed at checkout.

5. Order Processing and Dispatch

Most orders require 1–3 business days for preparation after payment confirmation.

This period may include order verification, product preparation, packaging, and dispatch coordination.

Processing time is separate from the estimated carrier transit period.

Depending on stock availability and fulfillment arrangements, orders may be prepared by our own facilities or third-party fulfillment partners.

The dispatch location may differ from our registered business address.

6. Shipment Tracking and Delivery Estimates

After dispatch, customers will receive a shipping confirmation email with the available tracking details.

Carrier tracking information may take some time to become active after the initial shipment handover.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, and other logistical circumstances may affect transit time.

If tracking information is unavailable or your parcel is significantly delayed, contact service@ysenna.com with your order number.

Where a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost.

7. Order Amendments and Cancellation

If you need to update your order or request cancellation, contact our customer service team as soon as possible.

We will review whether the order can still be changed or stopped before dispatch.

Once the order has progressed through fulfillment or been handed to the carrier, modifications or cancellation may no longer be possible.

For a cancellation successfully confirmed before dispatch:

• No cancellation fee will be applied.

• The full payment amount will be refunded.

• Any original shipping charge paid will be included.

• The refund will be submitted to the original payment method within 5–10 business days after confirmation.

For orders that have already been dispatched, eligible return requests may be submitted after delivery.

8. Returns and Product Issues

Eligible purchases may be submitted for return within 90 calendar days after delivery.

For preference-based returns, products should remain unused, undamaged, and in their original condition.

Original packaging and supplied components should be included where applicable.

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, we will review the matter and offer an appropriate resolution without additional cost.

Where a return is required due to a confirmed product issue, we will arrange or cover the necessary return shipping.

Return authorization must be obtained before sending products back.

9. Refund Arrangements

Approved refunds will be submitted to the original payment method used during checkout.

Our normal processing periods are:

• 5–10 business days after an authorized return is received and inspected.

• 5–10 business days after approval when a return is not required.

• 5–10 business days after a successful pre-dispatch cancellation is confirmed.

Your bank, card issuer, or payment provider may need additional time to display the funds.

For preference-based returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

For approved full-order refunds resulting from damaged, defective, incorrect, or materially misdescribed products, any original shipping charge paid will also be refunded.

10. Missing Items and Order Discrepancies

If your package arrives without a purchased product or an advertised component, please notify our customer support team.

Provide your order number and details of the missing item.

We will review the fulfillment records and determine the appropriate solution.

Where a missing item is confirmed, we will arrange a replacement or refund without additional charges.

If tracking indicates that a package has been delivered but cannot be located, we will review the available carrier information and assist with the investigation.

11. Customer Responsibilities

Customers are responsible for providing accurate billing, contact, and delivery information during checkout.

Please use the email address associated with your purchase when contacting us about an existing order.

Order information may be retained for transaction administration, customer assistance, fulfillment, refunds, financial recordkeeping, security, and applicable legal obligations.

For security purposes, do not send passwords, verification codes, or complete payment card information to our support team.

12. Consumer Protection Rights

These purchase conditions do not replace or restrict any mandatory consumer protection rights that apply to your transaction.

Nothing in this policy is intended to waive any right or remedy that cannot legally be excluded or limited.

13. Company and Customer Support

For questions about purchases, payments, shipping, cancellations, or returns, please contact:

Brand Name: Ysenna

Company Name: Shenzhen Jinjia Network Technology Co., Ltd.

Email: service@ysenna.com

Phone: +86 13717082868

Business Address:

Room 1727, Tower 2, Ocean Coastal Building, No. 4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

For order-related enquiries, please include your order number and checkout email address.

Thank you for shopping with Ysenna.